Adrian Gonzalez of Logistics Viewpoints makes some great points about getting superior results from digging out the AND in what most people consider either/or tradeoff situations. I especially love what he says about investing in smarter, better, faster employees and how that can drive the bottom line -- unconventional wisdom in a world where stock analysts beat up CEOs when their labor costs go up relative to industry peers.
As an example of doing it right, Adrian cites my second-favorite grocery store, Trader Joe's (my first favorite is Seattle's PCC Natural Markets, because of its extensive line of organic products). Does it make sense to you to invest in your employees? Why?
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